1. Information We Collect

• Personal Data: Name, shipping address, email address, and phone number provided during checkout or inquiries.
• Derivative Data: Automatically logged details including IP address, browser type, device information, and browsing flow.
• Payment Data: Securely processed via RBI-compliant third-party gateways. We do not store sensitive payment card details or net banking credentials.

2. How We Use Data

Your information enables smooth order delivery and customer care:

• Fulfilling and tracking interior decor shipments.
• Sending order confirmations and dispatch updates via SMS, WhatsApp, or email.
• Providing dedicated post-purchase customer support.
• Improving catalog selection and website browsing performance.

3. Third-Party Disclosure

We do not sell, rent, or trade your personal data. Disclosures are strictly limited to verified service partners (courier & logistics networks, payment processors) required to execute your purchase seamlessly under strict confidentiality standards.

4. Data Safeguards

Standard encryption protocols and administrative safeguards are deployed across our hosting and digital checkouts to ensure unauthorized access, tampering, or disclosure of customer records is prevented.

1. Eligibility & Timeline

• Window: Return requests must be placed within 7 calendar days of receiving your shipment.
• Condition: Items must remain unused, uninstalled, in their original condition, and stored in original product packaging.
• Transit Damages: Must be reported within 48 hours of delivery accompanied by unboxing photos/videos.

2. Non-Returnable Items

• Customized, tailored, or bespoke decor pieces.
• Items purchased during clearance or final warehouse sales.
• Products showing sign of mounting, assembly, wear, or accidental damage post-delivery.

3. Refund Processing

Upon physical inspection of the returned decor item at our fulfillment hub, approval notifications are issued. Approved refunds are credited back to the original payment source (UPI/Card/Bank) within 5 to 7 working days.

4. Return Shipping

Return shipping costs for standard preferences/exchanges are borne by the customer. In cases where an incorrect or transit-damaged item was delivered, Home Vibe Decor arranges pickup at no extra charge.